The Coconut Bowl Shop FAQ
What are coconut bowls made of?
Coconut Bowls are hand made from 100% natural coconut shells.
My bowls have arrived and they do not all look the same, is this normal?
Unlike most products that you can buy, our products are always different. No two Coconut Bowls are the same, they’re 100% unique with their own size, shape, marking and imperfections. They’re one in a billion, just like you. That’s one of the reasons they are so special.
PAYMENT + SHIPPING
Shipping Costs and Delivery times
We aim to ship all orders within 24 hours, or next business day. If we can not get the bowls out within 1 business day we will ship it out as soon as possible.
New Zealand Shipping
- Standard Shipping $5 (Delivery 3 - 6 business days)
- *Remote and rural areas, may incur a shipping surcharge.
Will I receive a tracking number?
Yes you will get a tracking code once your order has been shipped out. You can add your code here to track your parcel. https://www.passtheparcel.co.nz/Pass/Track
I haven't received my Coconut Bowls order, what should i do?
Please check the tracking link that you should have received via email. If there is limited information there may be a postal service delay.
We kindly ask that you remain patient, and only ask us to investigate if it has been more than 10 business days since you placed your order.
If your order has not arrived within 10 business days and the tracking information is unclear, please e mail us at hello@coconutbowls.co.nz and we will get in touch with our courier service.
What methods of payment do you accept?
AMEX, VISA, MasterCard, PayPal
I have received my order and one or more items is damaged?
If you have received damaged products, please contact us via e mail at hello@coconutbowls.co.nz and we will organize a replace. *
*To receive a replacement free of charge, you must email us within 30 days of placing your order. If you have received a damaged item and you notify us after 30 days, we will replace your damaged item, however we may require you to cover the shipping and handling costs.
Can I return my purchased items if I change my mind?
We do not offer returns or refunds for change of mind.
Can I update my delivery address after placing my order?
We cannot change your delivery address after placing your order. This is because your order information is immediately sent to our warehouse where they will prepare your order for dispatch. If your delivery address is wrong, we suggest you try the two options below.
Can I update, edit or cancel my order?
We cannot update, edit or cancel any orders once you have completed checkout.
What can I do if my order has been returned to you?
In the occasion your order has been returned to us, we will investigate the reason before determining if you will be required to pay any additional costs for delivery.